Nisshant Kumar has been appointed Director of Operations at Crowne Plaza Greater Noida, bringing more than 20 years of experience in the hospitality industry to the role. In this position, Nisshant Kumar will oversee hotel operations and support service delivery, operational performance and guest satisfaction at the property.
The appointment strengthens the leadership team at Crowne Plaza Greater Noida as the hotel continues to focus on operational efficiency and service standards.
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Role overseeing hotel operations
As Director of Operations, Nisshant Kumar will manage key operational functions across the hotel and coordinate with departmental teams to maintain service quality and operational consistency.
His responsibilities include supporting the hotel’s daily operations while working to enhance service standards, operational efficiency and guest experience.
Previous role at Hyatt Regency Lucknow
Before joining Crowne Plaza Greater Noida, Nisshant Kumar was associated with Hyatt Regency Lucknow, where he served as Director of Sales & Marketing.
During his tenure, he contributed to the hotel’s commercial and operational performance, supporting business growth and strengthening the property’s positioning within the local hospitality market.
Early career and hospitality background
Nisshant Kumar began his hospitality career as Team Leader – Rooms Division at Shangri-La Hotel, New Delhi.
Since then, he has developed experience across multiple hospitality brands and operational roles, building expertise in hotel management, operations and commercial strategy.
Experience across leading hospitality brands
Over the course of his career, Nisshant Kumar has worked with several well-known hospitality organisations.
These include The Qutab Hotel New Delhi, Hilton Hotel, Crowne Plaza New Delhi Rohini, The Leela Gurugram, The Westin Resort and Spa, Radisson Blu New Delhi Dwarka, Pride Plaza Aerocity and The Soaltee Kathmandu.
His experience across these properties has contributed to his operational leadership background in the hospitality sector.
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Leadership comment on the appointment
Sharad K. Upadhyay, General Manager of Crowne Plaza Greater Noida, said:
“We are delighted to welcome Nisshant to the leadership team at Crowne Plaza Greater Noida. His extensive industry experience, strong operational expertise, and strategic mindset will play a key role in further elevating the hotel’s service standards and operational excellence. We are confident that his leadership will significantly contribute to the continued growth and success of the property.”
Focus on operational excellence
In his new role, Nisshant Kumar will focus on strengthening operational performance and service standards at Crowne Plaza Greater Noida, working with the leadership team to support the hotel’s guest experience and business objectives.
Outside of his professional commitments, Nisshant Kumar has interests in music and dancing, reflecting his personal enthusiasm and creative pursuits.
