Welcomhotel by ITC Hotels, The Savoy, Mussoorie has appointed Surendra Singh Bhakuni as Learning and Development Manager. The appointment adds an experienced hospitality professional to the property’s people and training function, with Bhakuni focusing on learning initiatives and employee development.
Bhakuni has been associated with Welcomhotel by ITC Hotels, The Savoy, Mussoorie, where his work has included learning and development activities, industry-academia engagement and training initiatives. His appointment as Learning and Development Manager was reported in September 2026.
The addition reflects ITC’s leadership priorities, aligning with leadership appointments in hospitality.
To Lead Learning and Development
In his new role, Bhakuni will oversee the Learning and Development function at The Savoy, supporting training initiatives and the continued development of colleagues across the property.
His responsibilities will centre on creating and supporting learning opportunities that help employees strengthen their professional capabilities and align their development with the operational requirements of the hotel.
His recent activities at The Savoy demonstrate an active focus on employee learning. He has been associated with initiatives involving industry-academia collaboration, including an industrial visit for students and faculty members of Aasraa Trust.
Focus on Employee Development
Learning and Development plays an important role in hotel operations, where consistent service delivery depends on employees having the required technical, operational and interpersonal skills.
Bhakuni’s role at The Savoy will therefore involve supporting structured learning initiatives and creating opportunities for colleagues to build their knowledge and capabilities. His professional activities also reflect an emphasis on continuous learning within the hospitality environment.
A recent training initiative at the hotel involved a beverage-tasting session for the Food & Beverage team, providing product knowledge, tasting techniques and beverage appreciation as part of the property’s learning and development activities.
Supporting Hospitality Talent
Bhakuni’s work also extends to engagement with hospitality students and emerging professionals. His association with industry-academia initiatives at The Savoy reflects the role that hotel-based learning can play in connecting classroom education with practical hospitality operations.
An industrial visit conducted at The Savoy for Aasraa Trust students and faculty was positioned as part of the property’s continued industry-academia collaboration. Such initiatives provide students with exposure to hotel operations while creating opportunities for hospitality professionals to contribute to industry learning.
Building a Learning Culture
As Learning and Development Manager, Bhakuni will contribute to strengthening the hotel’s learning culture through training, employee development and knowledge-sharing initiatives.
His role comes at a property with a long-standing hospitality identity in Mussoorie. The Savoy’s focus on colleague development provides a platform for learning initiatives covering operational departments and service functions, while also supporting the development of future hospitality professionals.
Strengthening People Development
Bhakuni’s appointment places learning and employee development at the centre of his responsibilities at Welcomhotel by ITC Hotels, The Savoy. His recent involvement in training and industry-academia activities provides a foundation for his expanded responsibilities within the property’s Learning and Development function.
In the new role, he will support the hotel’s efforts to build employee capabilities, encourage continuous learning and strengthen the skills required for consistent hospitality operations.
