The Leela Palaces, Hotels and Resorts has appointed Anchal Gupta as Front Office Manager for its upcoming pre-opening property in Mumbai. In the new role, Gupta will oversee front office operations and support the property’s operational readiness ahead of its opening.
Gupta brings experience across leading luxury hospitality brands in India, with a career spanning front office operations, guest relations, team leadership and hotel operations. Her previous roles include The Leela Ambience Gurugram Hotel & Residences, Taj Mahal Palace, Mumbai, and The Leela Palace Jaipur.
This appointment highlights Leela’s emphasis on leadership, aligning with hotel appointments.
Taking Charge of Front Office Operations
As Front Office Manager, Gupta will lead the front office function for The Leela’s upcoming Mumbai property. Her responsibilities will include preparing the team and operational processes ahead of opening, with a focus on guest experience, service delivery and smooth front office operations from the property’s launch.
Her experience across both operational and supervisory roles positions her to contribute to the property’s pre-opening preparations while developing the front office team and establishing service standards.
Career Began with JW Marriott New Delhi Aerocity
Gupta began her hospitality career with JW Marriott New Delhi Aerocity as a Front Office Associate. The role provided her with an early foundation in front office operations and guest interaction within a luxury hotel environment.
She subsequently joined The Leela Ambience Gurugram Hotel & Residences, where she progressed through several front office positions. Starting as a Front Office Supervisor, she moved into the role of Front Office Executive before being promoted to Assistant Manager – Front Office.
Her progression within the property reflected increasing responsibilities in front office operations, team management and guest experience.
Experience Across Leading Luxury Hotels
Gupta later moved to Taj Mahal Palace, Mumbai, where she took on the position of Duty Manager. The role added experience in managing hotel operations and guest requirements within one of Mumbai’s established luxury hospitality properties.
She then joined The Leela Palace Jaipur as Assistant Front Office Manager. Her experience at the Jaipur property further strengthened her exposure to front office leadership, guest relations and operational management.
Across these roles, Gupta has developed experience in balancing operational requirements with guest-facing responsibilities, while working with teams across different luxury hotel environments.
Focus on Guest Experience and Team Leadership
Gupta’s career has been centred on front office operations and the guest journey, supported by experience in team leadership and operational coordination. Her background across multiple luxury properties has also provided exposure to the requirements involved in maintaining service consistency and operational readiness.
For a pre-opening property, her experience is particularly relevant to the establishment of front office processes and team preparedness ahead of the first guest arrival.
Joining The Leela’s Mumbai Pre-Opening Team
Gupta’s appointment comes as The Leela Palaces, Hotels and Resorts prepares for the opening of its upcoming Mumbai property. Her role will form part of the operational team responsible for translating the brand’s service approach into day-to-day hotel operations.
With experience spanning JW Marriott New Delhi Aerocity, The Leela Ambience Gurugram Hotel & Residences, Taj Mahal Palace, Mumbai, and The Leela Palace Jaipur, Gupta brings a career focused on front office functions and guest experience to the new assignment.
A New Chapter with The Leela
The appointment gives Gupta an opportunity to take on a front office leadership position within a pre-opening environment, drawing on her experience across established luxury hotels in India. Her focus on operations, guest relations and team leadership will support the property as it progresses towards opening.
The move also represents a progression in Gupta’s career, placing her in a key operational role as The Leela expands its presence in Mumbai.
