Mahzarine Baria has been appointed as Director of Guest Service at ibis Mumbai Airport, marking another milestone in a hospitality career built within the Accor ecosystem.
In her new role, she will oversee guest service operations, guest relations, frontline teams, and service delivery initiatives, with a focus on enhancing guest experiences and operational excellence at the property.
This leadership addition aligns with Accor’s growth ambitions, reflecting hospitality leadership updates.Mahzarine Baria’s Journey Across Accor Hotels
Mahzarine began her hospitality journey in 2013 as a Guest Service Associate with the pre-opening team at Novotel Pune. Over the years, she steadily progressed through a series of operational and leadership roles, gaining extensive experience across guest services and front office management.
Her career reflects a consistent growth trajectory within Accor, supported by a strong focus on service standards, team leadership, and guest engagement.
Growth Across Multiple Hospitality Markets
During her tenure with Accor, Mahzarine held positions including Team Leader, Duty Manager, and Guest Experience Manager at properties in Pune before moving to the Novotel ibis Chennai OMR complex.
There, she advanced from Duty Manager to Assistant Front Office Manager and later Front Office Manager at Novotel Chennai SIPCOT, strengthening her expertise in front office operations, guest satisfaction, and team development.
Internal Promotion at ibis Mumbai Airport
Prior to her appointment as Director of Guest Service, Mahzarine served as Front Office Manager at ibis Mumbai Airport. Her familiarity with the hotel’s operations, team culture, and guest expectations positions her well for her expanded leadership responsibilities.
The promotion reflects the company’s focus on recognising internal talent and supporting career progression within the organisation.
Educational Background
Mahzarine holds a Bachelor of Hospitality degree from Bharati Vidyapeeth Institute of Hotel Management and Catering Technology.
Her academic foundation, combined with more than a decade of operational experience, has helped shape her hospitality leadership journey.
Focus on Guest Experience and Service Excellence
In her new role, Mahzarine will lead initiatives aimed at strengthening guest satisfaction, improving service delivery, and supporting team development across the hotel.
Her appointment reinforces ibis Mumbai Airport’s commitment to building strong operational leadership and delivering consistent guest experiences.
