Hyatt Regency Chennai has promoted Backiaraj S to the position of Senior Information Systems Manager, the hotel confirmed. He joined the property in October 2022 as Information Systems Manager and has since played a pivotal role in sustaining its IT operations.
Backiaraj brings nearly 19 years of IT experience in the hospitality sector, having worked with brands including Feathers – A Radha Hotel, InterContinental Chennai, Ramada Egmore and Le Royal Meridien. He contributed to pre-opening IT teams and managed enterprise-wide systems across multiple properties.
Since joining Hyatt Regency Chennai, Backiaraj has overseen administration of systems and infrastructure, including Windows Server environments from 2003 through 2019, LAN/WAN maintenance and network reliability for guest-facing and back-end platforms. He is also credited with managing deployment and support of technologies such as Micros POS, Opera PMS, VingCard access control, AVAYA IP telephony and advanced CCTV systems.
Backiaraj’s unwavering dedication and his ability to bridge technology with service excellence make him a trusted leader in our team. We are thrilled to see him step into this new role.- Ruban Das, GM
His certifications include Microsoft System Administrator qualifications and credentials from CMS Computer Institute, underpinning his technical credentials and commitment to industry standards.
In his expanded role, Backiaraj will lead IT strategy and drive property-level innovation at the hotel. He will mentor IT staff within the Hyatt network and play a crucial role in shaping technology initiatives across guest services and operations.
Ruban Das, general manager of Hyatt Regency Chennai, praised the elevation, saying, “Backiaraj’s unwavering dedication and his ability to bridge technology with service excellence make him a trusted leader in our team. We are thrilled to see him step into this new role.”
Hyatt Regency Chennai is an 18‑storey luxury hotel featuring 327 rooms, including 21 suites. Its facilities include multiple dining venues, a spa, convention space, an outdoor pool, and an atrium lobby garden. The hotel originally opened in 2011 and is located on Anna Salai in Chennai’s Teynampet district.
Backiaraj’s promotion underscores the strategic significance of information technology in modern hospitality. Hotels today rely on robust systems for amenities such as guest Wi‑Fi, digital room access, touchless check‑in, and integrated billing—all reliant on reliable network infrastructure and cybersecurity.
Hyatt Regency Chennai’s decision to elevate a leader from within reflects a broader industry trend toward strengthening internal IT leadership to safeguard continuity and support innovation. With Backiaraj at the helm of its IT function, the hotel aims to further enhance digital experiences and reinforce operational resilience in one of South India’s most competitive luxury hospitality markets.
