Courtyard by Marriott Tiruchirappalli has appointed Dinesh A.V. as Front Office Manager. With more than eleven years of hospitality experience, he brings a strong operational background shaped across leading brands including Marriott International, Accor and IHG Hotels & Resorts. His academic foundation includes an MBA in Sales and Marketing, which supports his practical approach to guest service and leadership.
Also read: Subhadeep Saha Appointed Novotel Kolkata Hotel & Residences as Front Office Manager
Experience and Expertise
Dinesh has built a proven record of improving guest relations, service recovery and front office efficiency. He is known for implementing structured processes that strengthen service consistency while helping teams work with clarity and accountability. His hands-on management style makes him effective in guiding front office teams through daily operations, peak-hour demands and service challenges.
Also read: Gautam Chaudhry Appointed Rooms Division Manager at Courtyard by Marriott Surat
Leadership Approach
He believes in mentoring teams through direct coaching, clear communication and a strong focus on guest needs. His ability to inspire colleagues and maintain a warm front-of-house atmosphere will support the hotel’s goal of enhancing guest satisfaction and operational strength. The hotel expects his leadership to refine workflows, raise efficiency and shape a distinct service culture.
Personal Interests
Outside work, Dinesh enjoys dancing and singing, and he also spends time on choreography, which reflects his creative energy and people-focused personality.
