Avinash Chandola Leads Rooms Division
Courtyard by Marriott Mumbai International Airport has elevated Avinash Chandola to Rooms Division Manager, strengthening its operational leadership across rooms and guest services.
Based in Mumbai, Avinash Chandola steps into this role following his tenure as Front Office Manager, expanding his responsibilities to oversee both Front Office and Housekeeping operations.
The leadership move at Marriott contributes to the evolving talent landscape, reinforcing developments across leadership appointments in hospitality.Expanded Role Across Operations and Guest Experience
In his new role as Rooms Division Manager, Avinash Chandola will oversee the overall functioning of Front Office and Housekeeping departments. His responsibilities include ensuring seamless inter-departmental coordination, managing guest feedback, and strengthening loyalty engagement through Marriott Bonvoy.
The role also involves driving operational efficiencies and maintaining consistency in service delivery across rooms operations.
Over 16 Years of Hospitality Experience
Avinash Chandola brings over 16 years of experience in the hospitality industry. His expertise includes front office operations, guest experience management, and team leadership.
His tenure at the property has been marked by a focus on improving service standards and operational processes.
Track Record at Courtyard Mumbai Airport
During his time as Front Office Manager, Avinash Chandola played a key role in streamlining front office operations and enhancing guest satisfaction. He has also contributed to building a high-performing team culture within the department.
His transition into the Rooms Division Manager role reflects continuity in leadership and operational understanding.
Focus on Loyalty and Guest Engagement
A key area of focus in his new role will be strengthening guest engagement through loyalty programmes, particularly Marriott Bonvoy. Enhancing personalised guest experiences remains a priority in driving repeat business and brand loyalty.
Statement from Avinash Chandola
Commenting on his promotion, Avinash Chandola, Rooms Division Manager, Courtyard by Marriott Mumbai International Airport, said,
“I am grateful for the opportunity to grow within the Marriott International. This new role allows me to further contribute towards creating seamless, personalised and dependable guest journeys, while strengthening collaboration across departments.”
Strengthening Rooms Division Leadership
The elevation reflects the hotel’s focus on strengthening its Rooms Division leadership through internal growth and structured career progression.
Positioning for Operational Consistency
With expanded oversight across departments, the role supports consistent service delivery and operational alignment, which are critical in maintaining guest satisfaction.
Outlook
With his experience and familiarity with the property, Avinash Chandola is expected to contribute to strengthening operational performance and guest experience.
