Mark Eberwein has been appointed General Manager of The Ritz-Carlton, Los Angeles, JW Marriott Los Angeles L.A. LIVE, and The Ritz-Carlton Residences Los Angeles L.A. LIVE. In the new role, he will oversee operations across the properties within the L.A. LIVE entertainment district in Los Angeles.
Eberwein brings more than 20 years of hotel industry experience to the position, including senior leadership roles across properties within the Marriott portfolio. His background spans hotel operations, commercial strategy, guest experience, culinary operations and destination-focused partnerships, alongside active involvement with Los Angeles tourism organisations.
Eberwein to Lead Operations Across L.A. LIVE Properties
In his new position, Eberwein will be responsible for overseeing the day-to-day operations of The Ritz-Carlton, Los Angeles, JW Marriott Los Angeles L.A. LIVE and The Ritz-Carlton Residences Los Angeles L.A. LIVE. His remit includes the guest experience across the properties and initiatives that connect the hotels with the wider L.A. LIVE entertainment district.
His responsibilities will include overseeing room packages, partnerships and activations linked to Los Angeles attractions and events. The role also places him across a multi-property operation that combines luxury hospitality, large-scale hotel operations and residential accommodation within one of the city’s prominent entertainment destinations.
The Ritz-Carlton, Los Angeles and JW Marriott Los Angeles L.A. LIVE form part of the wider L.A. LIVE complex, alongside The Ritz-Carlton Residences Los Angeles L.A. LIVE. Eberwein will therefore work across the different components of the development while maintaining a focus on guest experience and operational performance.
More Than Two Decades of Hotel Leadership
Eberwein’s hospitality career spans more than two decades, with leadership experience across several properties within the Marriott portfolio. Most recently, he served as General Manager of SLS Beverly Hills, where he led the hotel’s commercial strategy and operations.
Prior to SLS Beverly Hills, Eberwein held General Manager positions at W Hollywood, W Las Vegas and W Los Angeles – Westwood. These assignments gave him experience leading hotels in major urban and destination markets, building a career that has combined operational leadership with commercial responsibilities.
His professional background also extends beyond individual hotel operations. Eberwein is involved with several Los Angeles tourism organisations, giving him an active role in the city’s broader hospitality and visitor economy.
He serves as Vice Chairman of the Los Angeles Tourism Marketing District Board and is a member of the Board of Directors for the Hotel Association of Los Angeles. He is also an Executive Board Member of the Los Angeles Tourism & Convention Board.
Guest Experience and Culinary Operations in Focus
Eberwein’s new responsibilities extend into the properties’ guest-facing and culinary operations. His focus will include room packages, partnerships and activations that connect the hotels with Los Angeles attractions and events, creating a direct link between the properties and the wider destination.
He will also oversee culinary operations across the hotels. This includes Sendero, the Latin-inspired restaurant located on the 24th floor of The Ritz-Carlton, Los Angeles, as well as Glance, the lobby bar at JW Marriott Los Angeles L.A. LIVE.
Eberwein brings additional culinary expertise to the role as a certified sommelier. He has previously been named Food & Wine Sommelier of the Year, adding a specialist dimension to his oversight of the properties’ food and beverage operations.
Leadership Aligned With Los Angeles’ Hospitality Landscape
Eberwein’s appointment brings together extensive hotel management experience with established involvement in Los Angeles’ tourism and hospitality sector. His previous General Manager roles across Los Angeles and Las Vegas, combined with his work with local tourism organisations, provide a background closely connected to the markets and stakeholders relevant to his new responsibilities.
At The Ritz-Carlton, Los Angeles, JW Marriott Los Angeles L.A. LIVE and The Ritz-Carlton Residences Los Angeles L.A. LIVE, his mandate covers a broad operating platform within the L.A. LIVE entertainment district. Alongside property operations, guest experience and culinary oversight, the role involves developing partnerships and activations that connect the hotels with the destination.
The appointment places Eberwein in charge of a multi-property operation with a strong presence in Los Angeles hospitality, while drawing on more than 20 years of hotel industry leadership and his existing engagement with the city’s tourism ecosystem.
