JW Marriott Mumbai Sahar has announced the appointment of Surat Chand as Executive Housekeeper, strengthening its senior leadership team with a seasoned professional known for operational rigour and people-focused leadership.
Nearly two decades of luxury hospitality experience
Surat Chand brings close to 20 years of experience across some of India’s most prominent luxury hotels. His career has been shaped by hands-on leadership in high-pressure environments where service consistency, attention to detail, and team capability are critical to guest satisfaction.
Most recently, he was associated with The Westin Goa, where he served as Executive Housekeeper. In this role, he led housekeeping operations with a strong emphasis on efficiency, service excellence, and structured team training, ensuring brand standards were upheld across all guest-facing and back-of-house areas.
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A strong foundation in large-format luxury hotels
Prior to his assignment in Goa, Surat spent over nine years at The St. Regis Mumbai, progressing through roles including Housekeeping Executive, Assistant Housekeeping Manager, and Manager – Housekeeping. His tenure at the hotel provided deep exposure to managing large teams, delivering luxury service benchmarks, and handling high-volume operations in one of the country’s most demanding hospitality environments.
Earlier in his career, he gained foundational experience at leading hotels such as Grand Hyatt Mumbai, InterContinental, and ITC Grand Maratha. These roles helped him develop a strong understanding of on-ground operations, inter-departmental coordination, and the discipline required to maintain international service standards.
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Leadership philosophy centred on people and precision
Sharing his perspective on the new role, Surat Chand said,
“Excellence in housekeeping comes from attention to every detail and empowering the team to deliver seamless service. At JW Marriott Mumbai Sahar, my focus will be on creating guest experiences defined by comfort, cleanliness, and consistency.”
A graduate of the Metropolitan Institute of Hotel Management, Surat is recognised for his meticulous approach to quality, strong operational control, and a leadership style that prioritises training, engagement, and accountability.
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Driving service consistency at JW Marriott Mumbai Sahar
In his new role, Surat Chand will oversee all areas of the Housekeeping Department at JW Marriott Mumbai Sahar. His responsibilities include maintaining brand standards, ensuring guestroom quality, strengthening service consistency, and building training-led excellence across teams.
His appointment reflects the hotel’s continued focus on reinforcing core operational functions that directly shape guest experience. With Surat at the helm of housekeeping, the hotel aims to further elevate standards of comfort, cleanliness, and reliability for both business and leisure travellers.
Strengthening the guest experience through operational leadership
Surat Chand’s addition to the leadership team underscores JW Marriott Mumbai Sahar’s commitment to investing in experienced professionals who bring depth, discipline, and a strong service mindset. As he takes charge of the department, the hotel is well positioned to sustain high performance standards while nurturing a motivated and skilled housekeeping team.
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