Shailesh Kaushik Takes Learning and Development Leadership
Crowne Plaza Greater Noida has appointed Shailesh Kaushik as Learning & Development Manager, strengthening its leadership in employee capability development.
In his new role, Shailesh Kaushik will oversee training initiatives, employee development, leadership capability building, and organisational learning programmes at the hotel.
This appointment supports Crowne Plaza’s expansion, contributing to hotel appointments.Leading Employee Training and Capability Development
As Learning & Development Manager, Shailesh Kaushik will lead workforce training, employee capability building, leadership development, and organisational learning initiatives at Crowne Plaza Greater Noida.
Learning and development functions continue to play an increasingly important role in hospitality, where employee capability directly impacts guest experience, service consistency, and business performance.
More Than Eight Years of Learning and Development Experience
Shailesh Kaushik brings over eight years of focused learning and development experience.
His expertise spans employee training, service quality enhancement, talent development, process improvement, and operational capability building.
This experience aligns with hospitality’s growing emphasis on structured workforce development and performance culture.
Cross-Sector Leadership Experience
Prior to joining Crowne Plaza Greater Noida, Shailesh Kaushik was associated with Baskin Robbins India, where he led learning and development initiatives across more than 330 stores in North India.
His role focused on employee capability building, service quality, engagement, and operational efficiency.
He has also served as Regional Trainer – South India at Cinepolis India Pvt. Ltd. and worked with Cafe Coffee Day, contributing to leadership development and training initiatives.
This diverse operational training background adds valuable cross-sector perspective.
Academic and Professional Credentials
Shailesh Kaushik is a graduate of the Institute of Hotel Management, Jaipur.
He also holds certifications in Food Safety (FOSTAC) and Soft Skills Training.
These credentials support his leadership role in hospitality learning and workforce development.
Leadership Perspective
Commenting on the appointment, Sharad K Upadhyay said,
“Shailesh’s passion for building high-performing teams and enhancing learning culture will strengthen our organizational capabilities and further elevate the guest experience.”
Outlook
Crowne Plaza Greater Noida has been steadily reinforcing its leadership in marketing, sales, and operations with strategic initiatives aimed at driving performance and enhancing guest experiences.
With learning and development leadership experience spanning hospitality, retail, and service sectors, Shailesh Kaushik is expected to strengthen workforce capability and employee development at Crowne Plaza Greater Noida.
