Sharon Raj is serving as Director of Operations at Novotel Chennai SIPCOT, where she leads the hotel’s operational functions with a focus on guest experience, service excellence, commercial coordination and overall operational performance.
With more than a decade of experience across hospitality, sales, commercial strategy and operations, Sharon brings a cross-functional understanding of hotel business management to her current role. Her professional background spans Accor, Marriott Hotels and IHG, covering both property operations and commercial leadership.
The appointment contributes to Accor’s organisational evolution, aligning with leadership appointments in hospitality.Leading Operations at Novotel Chennai SIPCOT
As Director of Operations, Sharon oversees the hotel’s operational functions and works across key areas of service delivery and guest experience. Her responsibilities include maintaining operational standards, coordinating with commercial functions and supporting the hotel’s overall performance.
Her current role combines her operational experience with an understanding of the commercial priorities that influence hotel performance, particularly within Chennai’s SIPCOT market.
Experience Across Hospitality and Commercial Functions
Sharon’s career has developed across multiple areas of the hospitality business, including hotel operations, sales leadership, business development and multi-property commercial management.
Her experience with Accor includes leadership responsibilities across Novotel Chennai SIPCOT and ibis Chennai SIPCOT & ibis Chennai City Centre. These roles have contributed to her understanding of property-level operations and the requirements of managing guest-facing functions in the Chennai market.
She has also held multi-property sales and marketing leadership responsibilities with Marriott Hotels, adding a commercial dimension to her hospitality experience.
A Cross-Functional Approach to Hotel Management
Sharon’s professional portfolio spans both operational and commercial functions, giving her experience in areas that directly influence hotel performance. Her background in sales and marketing, combined with her operational responsibilities, allows her to approach hotel management from both guest experience and business perspectives.
Her experience across Accor, Marriott Hotels and IHG has also provided exposure to different operating environments and hospitality brands, contributing to a broad understanding of hotel business requirements.
Focus on Guest Experience and Service Excellence
At Novotel Chennai SIPCOT, Sharon’s focus includes strengthening operational standards and enhancing the guest experience. Her responsibilities require coordination across the hotel’s operational functions while maintaining service quality and supporting the property’s wider commercial objectives.
Her experience in sales, business development and multi-property commercial management complements her current operational leadership, particularly in a market where guest satisfaction and commercial performance remain closely connected.
Strengthening Hotel Operations in Chennai
Sharon Raj brings more than a decade of hospitality experience to her role as Director of Operations at Novotel Chennai SIPCOT. Her career across Accor, Marriott Hotels and IHG has covered hotel operations, sales leadership, commercial strategy and business development.
At Novotel Chennai SIPCOT, she continues to apply this combination of operational and commercial experience to service delivery, guest experience and overall hotel performance in the SIPCOT market.
