JW Marriott Mumbai Sahar has announced the appointment of Ms. Chetana Suryawanshi as Director of Services. With over a decade of experience in hospitality operations and leadership, Ms. Suryawanshi brings a wealth of knowledge in guest experience management, housekeeping, and service excellence to her new role.
A Proven Hospitality Professional
Ms. Suryawanshi’s career spans more than ten years across prestigious hotel brands, including The St. Regis Mumbai, Marriott International Bengaluru, and the Ramee Group. Throughout her journey, she has demonstrated an unwavering commitment to maintaining operational excellence, enhancing guest satisfaction, and nurturing cohesive, high-performing teams.
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Leading Service Excellence at JW Marriott Mumbai Sahar
In her new role, Ms. Suryawanshi will lead the Services Division at JW Marriott Mumbai Sahar, overseeing housekeeping, laundry operations, and guest services. She will focus on driving service innovation, improving operational efficiency, and ensuring every guest experiences the hotel’s signature blend of luxury and personalized attention. Her leadership will play a vital role in reinforcing the property’s position as one of Mumbai’s premier luxury destinations.
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A Philosophy of Care and Consistency
With a deep understanding of the nuances of luxury hospitality, Ms. Suryawanshi believes that excellence lies in the details.
“Luxury is not defined by grand gestures alone, but by the consistency of care guests feel in every interaction. This opportunity at JW Marriott Mumbai Sahar allows me to strengthen the very backbone of guest comfort—our services—and create a culture where every team member takes pride in the details.” — Chetana Suryawanshi
Strengthening JW Marriott Mumbai Sahar’s Leadership Vision
The appointment of Chetana Suryawanshi reinforces JW Marriott Mumbai Sahar’s commitment to upholding the highest standards of hospitality. With her operational acumen, leadership expertise, and people-first approach, she is set to elevate the property’s guest experience while driving excellence across service touchpoints.
