Susan Mathews Joins Holiday Inn Mumbai with Over a Decade of Front Office Expertise
Holiday Inn Mumbai International Airport has announced the appointment of Susan Mathews as its new Front Office Manager, marking a significant addition to the hotel’s leadership team. With more than 18 years of experience in hospitality and aviation, Susan brings a well-rounded blend of operational acumen, service excellence, and people-first leadership to her new role.
Also read: Ishan Thaman Joins Holiday Inn New Delhi Mayur Vihar Noida as Front Office Manager
A Career Defined by Service Excellence and Leadership
Before joining Holiday Inn Mumbai, Susan spent over 12 years at Novotel Goa Resorts & Spa, where she was instrumental in streamlining front office operations and elevating guest satisfaction standards. Her tenure at the resort was marked by her meticulous attention to service quality, team training, and guest engagement initiatives that became benchmarks for operational excellence.
Prior to her hospitality journey, Susan gained extensive experience in the aviation sector, having served as a cabin crew member for over six years with leading airlines such as IndiGo and Kingfisher. This phase of her career honed her interpersonal skills, quick decision-making abilities, and dedication to guest comfort—qualities that continue to define her leadership style.
Also read: Ankit Kumar Appointed as Beverage Manager at The St. Regis Goa Resort
Recognized for Her People-First Approach
In her most recent role as Assistant Front Office Manager with the Accor Group, Susan was known for her ability to lead with empathy, foster teamwork, and resolve operational challenges with calm precision. Her colleagues and guests alike admire her approachable demeanor and strong communication skills, which have been central to her success in creating seamless and memorable guest experiences.
Susan’s professional philosophy is rooted in simplicity and positivity — “Live, love, laugh” — reflecting her commitment to infusing warmth and authenticity into every aspect of hospitality.
About Holiday Inn Mumbai International Airport
Located in the heart of North Mumbai’s commercial hub, Holiday Inn Mumbai International Airport offers 245 contemporary rooms designed for both business and leisure travelers. The property is conveniently situated just 1.2 km from the International Airport and 5 km from the Domestic Terminal, providing easy connectivity to key corporate zones.
Guests can enjoy a range of world-class facilities, including a rooftop infinity pool, executive lounge, gymnasium, and spa. The hotel also features expansive conference and banqueting spaces, including a grand ballroom that accommodates up to 700 guests, five modern meeting rooms, and Sky Terrace—an open-air rooftop venue ideal for elegant evening gatherings. Dining options include Saptami, the hotel’s all-day dining restaurant with live counters; Brew Code, a contemporary café offering deli specialties; BAR 72, a stylish lounge bar; and 24-hour in-room dining, catering to global travelers around the clock.
