Holiday Inn Lucknow Airport, part of IHG Hotels & Resorts, has appointed Subhajit Kumar Chakraborty as Executive – Learning & Quality. He will focus on learning, training and quality initiatives at the property.
Chakraborty brings hospitality experience in learning and development, quality management and team capability building. His appointment adds dedicated leadership to the hotel’s efforts to strengthen service standards and employee development.
The appointment contributes to IHG’s organisational evolution, aligning with leadership appointments in hospitality.
To Lead Learning and Quality
In his new role, Chakraborty will support the hotel’s learning and quality functions, with a focus on developing employees and maintaining service standards.
His responsibilities will include supporting training initiatives, strengthening learning programmes and working with teams to reinforce operational and service expectations.
Focus on Training and Development
Chakraborty’s new position combines learning and quality responsibilities, bringing together employee development and service standards.
He will work with colleagues across the property to identify learning requirements and support initiatives designed to strengthen capabilities and consistency across hotel operations.
Supporting Service Standards
The Learning & Quality function plays a role in maintaining consistent service delivery by aligning employee development with operational expectations.
In his new position, Chakraborty will contribute to quality initiatives while supporting teams in developing the skills required for their respective roles.
Building a Stronger Learning Culture
His appointment comes as Holiday Inn Lucknow Airport continues to build its operational teams and service capabilities.
Chakraborty will contribute to creating structured learning opportunities and supporting a workplace culture focused on continuous development and service quality.
Supporting the Hotel’s People Strategy
As Executive – Learning & Quality, Chakraborty will work across learning, training and quality initiatives at Holiday Inn Lucknow Airport.
His role will support the property’s broader people and service objectives by helping teams develop their capabilities while maintaining consistent standards across the guest experience.
