The Westin Goa has announced the appointment of Goutham N J as its new Executive Housekeeper, reinforcing the resort’s focus on operational excellence, guest comfort, and the brand’s wellness-led service philosophy.
A Career Built on Pre-openings and Operational Depth
With 17 years of experience in hospitality and a decade-long association with Marriott International, Goutham brings a well-rounded operational perspective shaped by landmark hotel openings and cross-functional exposure. A native of Thrissur, Kerala, he began his hospitality journey as a Housekeeping Associate at ISTA Bangalore. Over the years, he has played key roles in prestigious pre-opening projects including ISTA Pune, JW Marriott Bengaluru (UB City) and Kochi Marriott Hotel.
His professional journey also includes a valuable assignment in retail operations as Assistant Operations Manager at LULU Mall Kochi, before returning to hospitality with Courtyard by Marriott Kochi Airport and Port Muziris, A Tribute Portfolio Hotel. This diverse exposure has strengthened his understanding of large-scale operations, service quality, and guest engagement.
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Role and Responsibilities at The Westin Goa
In his new role, Goutham will lead the resort’s housekeeping operations, with a strong emphasis on quality, efficiency, and guest-centric service delivery. He will oversee cleanliness, presentation, and upkeep across guest rooms and public areas, ensuring every space reflects Westin’s standards of comfort, wellness, and refinement. His leadership is expected to play a key role in enhancing guest satisfaction, loyalty, and repeat visitation.
Professional Philosophy
“I aim to build a high-performing, motivated housekeeping team where learning, collaboration, and accountability thrive. When you invest in your team, they invest in your guests and your business.”
— Goutham N J
Management Perspective
“We are delighted to welcome Goutham to The Westin Goa family. His extensive operational experience, passion for people, and strong understanding of Marriott’s service culture make him an invaluable addition to our leadership team. We are confident that his approach will elevate our housekeeping standards and further enhance the overall guest experience,”
— Harish Gopalakrishnan, General Manager, The Westin Goa
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Beyond Operations
Passionate about pets, gardening, and farming, Goutham brings a grounded, people-first leadership style that aligns seamlessly with The Westin Goa’s commitment to balance, wellbeing, and thoughtful hospitality.
With this appointment, The Westin Goa further strengthens its leadership team, reaffirming its dedication to world-class service and consistently memorable guest experiences.
