DoubleTree by Hilton Chandigarh has appointed Daulat Rohilla as Front Office Manager, bringing experience in front office operations, hotel management and guest experience to the property.
Rohilla has built his hospitality career across several hotel brands in India, with experience spanning guest services, room operations, service recovery, team leadership and revenue enhancement. He joins DoubleTree by Hilton Chandigarh following his tenure at The LaLiT New Delhi, where he progressed through front office leadership roles.
This move aligns with Hilton’s evolving leadership structure, reflecting executive movements in hotels.Leading Front Office Operations
In his new role, Rohilla will oversee the Front Office function at DoubleTree by Hilton Chandigarh, with responsibility for guest services, operational standards and team leadership.
His mandate will include ensuring consistent front office processes, managing service recovery and coordinating with other hotel departments to support smooth guest journeys. He will also focus on team performance and maintaining service standards across the guest-facing operation.
His experience in guest relations and hotel systems will support the operational requirements of the role, while his background in room revenue enhancement adds a commercial dimension to his front office responsibilities.
Experience at The LaLiT New Delhi
Before joining DoubleTree by Hilton Chandigarh, Rohilla was associated with The LaLiT New Delhi as Assistant Front Office Manager.
He joined the property as Duty Manager and progressed through roles within the hotel, gaining broader experience in front office operations and guest services. His responsibilities covered room operations, service recovery, team leadership and day-to-day hotel operations.
The progression within the property provided Rohilla with exposure to different aspects of front office management and the operational requirements involved in delivering guest services at a large city hotel.
Earlier Hospitality Experience
Earlier in his career, Rohilla served as Duty Manager at Radisson Blu Dwarka, where he gained further experience in hotel operations and front office management.
He was also associated with The Piccadily Hotels, adding to his exposure across hospitality operations.
Rohilla began his hospitality career with Holiday Inn Pune Hinjewadi and Holiday Inn New Delhi International Airport, where he developed his foundation in front office operations and guest services.
His career across these properties has provided experience in different hotel environments and strengthened his understanding of guest-facing operations.
Focus on Guest Experience and Service Recovery
Guest experience has remained a recurring focus throughout Rohilla’s career.
His expertise includes guest relations, service recovery, front office operations and guest experience management. At DoubleTree by Hilton Chandigarh, these areas will form an important part of his responsibility as he oversees interactions between the Front Office team and hotel guests.
Service recovery will also be central to his role, requiring coordination with relevant departments to address guest concerns while maintaining service standards.
Recognised for Hospitality Performance
Rohilla has received several professional recognitions during his hospitality career.
His achievements include recognition as Guest Experience Champion, Manager of the Quarter, Employee of the Month and Top Up Seller of the Year.
These recognitions have covered guest experience, managerial performance and commercial contribution, reflecting the range of responsibilities he has handled across previous roles.
Academic Background
Rohilla is a graduate of the Institute of Hotel Management, Srinagar, where he completed a B.Sc. in Hotel & Hospitality Management.
His academic background, combined with operational experience across multiple hospitality brands, has provided a foundation for his current front office leadership role.
His areas of expertise include front office operations, guest relations, team management, service recovery, room revenue enhancement, hotel systems and guest experience management.
Strengthening Front Office Leadership
At DoubleTree by Hilton Chandigarh, Rohilla will bring together his experience in front office operations, guest relations and team management to lead the hotel’s Front Office function.
His responsibilities will span guest services, service recovery, operational standards and coordination with other departments, while his experience in revenue enhancement and hotel systems will support the wider operational objectives of the property.
