Anju Rathore Leads Front Office Operations
Courtyard by Marriott Mumbai International Airport has appointed Anju Rathore as Front Office Manager, reinforcing its Rooms Division leadership.
Based in Mumbai, Anju Rathore will lead front office operations, focusing on guest engagement, service consistency, and operational efficiency.
This appointment aligns with Marriott’s leadership strategy, reflecting executive movements in hotels.Overseeing Guest Experience and Front Office Functions
In her new role as Front Office Manager, Anju Rathore will manage all front office functions, including guest arrivals and departures, service delivery, and team coordination. Her responsibilities include ensuring seamless operations and maintaining alignment with brand standards.
The role plays a key part in shaping the guest journey, as the front office serves as the primary touchpoint for guests.
Over 12 Years of Hospitality Experience
Anju Rathore brings over 12 years of experience in front office operations and guest experience management. Her expertise includes handling high-volume operations, managing cross-functional teams, and delivering consistent service standards.
Her experience supports the hotel’s focus on operational precision and guest satisfaction.
Strength in Team Leadership and Service Delivery
Known for balancing operational efficiency with a guest-first approach, Anju Rathore has consistently delivered strong guest satisfaction outcomes. She has also focused on building motivated and engaged teams.
Focus on Service Consistency and Guest Engagement
Her role will focus on ensuring consistent service delivery across all front office touchpoints while enhancing guest engagement. Maintaining efficiency during peak operations remains a key priority.
Statement from Anju Rathore
Commenting on her appointment, Anju Rathore, Front Office Manager, Courtyard by Marriott Mumbai International Airport, said,
“I am excited to be part of a brand that sets global standards in hospitality. Front Office is a defining touchpoint in the guest journey, and I look forward to leading a team that delivers warm, efficient and memorable experiences.”
Strengthening Front Office Leadership
The appointment reflects the hotel’s focus on strengthening front office leadership as part of its broader Rooms Division strategy.
Enhancing Guest Journey Experience
Front office operations play a central role in guest experience. Strengthening leadership in this area supports improved service delivery and guest satisfaction.
Outlook
With her experience and operational focus, Anju Rathore is expected to contribute to enhancing front office performance and guest engagement.
