The Westin Resort and Spa Himalayas has appointed Suman Kundu as Rooms Division Manager. With a decade of experience across India’s leading luxury hotels, he brings clear strengths in guest service, team leadership, and daily operational performance.
Career Built Across India’s Top Hotels
He began his career in 2015 at ITC Sonar where he developed core skills in guest engagement and service delivery. He later joined Taj Hotels as a Concierge Executive and earned the MD’s Club Award for achieving top guest satisfaction scores. His role at The St. Regis Mumbai marked a key milestone, where he worked on cross-selling initiatives and guest satisfaction and received the “Manager of the Year” title among 1,500 employees.
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Leadership Across Marriott Hotels
In his roles at JW Marriott Kolkata and The Westin Pune, he demonstrated strong leadership and strategic clarity. He worked on revenue performance and guest satisfaction and guided the Rooms team at The Westin Pune to rank among APEC’s top five hotels for service and operational excellence.
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Driving the Rooms Division at The Westin Himalayas
At The Westin Resort and Spa Himalayas, he will oversee the complete Rooms Division with a focus on guest experience, revenue growth, and operational improvement. His goals include achieving record guest satisfaction scores, strengthening service delivery, and building a motivated, high-performing team.
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Kundu on His Leadership Approach
“My leadership style is rooted in empathy, collaboration, and empowerment. I believe in giving everyone a fair chance and always putting people first. In hospitality, we don’t need to speak the loudest, we need to listen the deepest.”
He added that genuine care, personalization, and attention to detail create truly memorable guest experiences.
Leadership Endorsement from The Westin Himalayas
“We are delighted to welcome Mr. Kundu to The Westin Himalayas family. His strong operational background, guest-centric approach, and proven leadership will play a key role in enhancing our service standards and continuing our journey of excellence.”
— Vishal Mehra, General Manager, The Westin Resort and Spa Himalayas
A Glimpse Into His Personal Side
Outside of work, he enjoys writing songs and composing music. He also enjoys riding, driving, and taking reflective time for himself, which helps him stay balanced and focused.
Vision for His Role
“It’s a dream come true to lead the Rooms Division at The Westin Himalayas, an iconic property that stands for excellence and well-being. I look forward to building on its legacy by elevating guest experiences, celebrating every success, and setting new benchmarks for service and performance.”
— Suman Kundu
