The Westin Hyderabad Mindspace has appointed Harish Kumar as Director of Rooms, where he will lead the hotel’s Rooms Division and oversee guest-facing operations across Front Office, Housekeeping, Spa & Wellness and guest experience.
Kumar brings experience in Rooms Division management, Front Office operations, guest services and hotel performance across India and the Middle East. He joins The Westin Hyderabad Mindspace from The Westin Kolkata Rajarhat, where he served as Director of Rooms.
Leading the Rooms Division
In his new role, Kumar will oversee the hotel’s Rooms Division, with responsibilities covering Front Office, Housekeeping, Spa & Wellness and guest experience initiatives.
His mandate includes maintaining service standards, improving operational efficiency, developing teams and supporting the hotel’s commercial objectives. The role also involves coordinating guest-facing functions to maintain consistency across the overall stay experience.
Experience at The Westin Kolkata Rajarhat
Before joining The Westin Hyderabad Mindspace, Kumar served as Director of Rooms at The Westin Kolkata Rajarhat. His role provided experience across Rooms Division operations and the management of guest-facing hotel functions.
His professional background has included responsibilities related to service delivery, operational processes, guest relations and team development, building experience across the different functions that form part of a hotel’s Rooms Division.
Front Office Experience in Dubai
Prior to his role at The Westin Kolkata Rajarhat, Kumar was Front Office Manager at NH Collection Ibn Battuta Gate in Dubai.
During his tenure, he worked across front office operations, guest services and team management. His experience in the Middle East added an international dimension to his Rooms Division and guest experience background.
Recognition in Front Office Leadership
In 2023, Kumar was recognised among Hozpitality’s Best 30 Power Front Office Leaders in the Middle East for his work in front office operations and guest experience.
The recognition followed his professional experience in front office leadership and guest-facing hotel operations, areas that continue to form part of his broader Rooms Division expertise.
Focus on Service and Team Development
At The Westin Hyderabad Mindspace, Kumar will focus on managing the Rooms Division while strengthening operational processes and developing the hotel’s teams.
His responsibilities will also include supporting guest experience and business performance, bringing together operational management and service delivery across the hotel’s guest-facing functions.
Speaking about his new role, Kumar said:
“I am pleased to join The Westin Hyderabad Mindspace and take on the responsibility of leading the Rooms Division. Hyderabad is a dynamic market with a diverse mix of business and leisure travellers, and I look forward to working closely with the team to further strengthen service standards, enhance operational efficiencies, and create thoughtful, consistent guest experiences. I am also keen to contribute to the hotel’s continued growth while fostering a culture of learning and development.”
Strengthening Hotel Operations
Kumar’s appointment adds to the leadership team at The Westin Hyderabad Mindspace, with his remit covering the Rooms Division and associated guest-facing operations.
His experience across India and the Middle East, including leadership roles at The Westin Kolkata Rajarhat and NH Collection Ibn Battuta Gate, provides a background spanning Front Office, Rooms Division management, guest experience and team development.
